Returns, Claims & Warranty

At Fenice Peak, we work closely with distributors, wholesalers, retailers, and OEM/ODM partners worldwide. Our return and warranty policy is designed to support long-term business relationships while ensuring consistent product quality.

Order Inspection

Customers are responsible for inspecting shipments immediately upon arrival.

Any shortages, shipping damage, or incorrect products should be reported within 7 calendar days after delivery by emailing:

support@fenicepeak.co

Please include:

• Purchase Order or Invoice Number

• Product model(s)

• Quantity affected

• Photos or videos showing the issue

Manufacturing Defects

If a product is found to have a verified manufacturing defect, Fenice Peak will, at its discretion:

• Replace the defective product

• Supply replacement parts

• Issue a credit

• Provide a refund where appropriate

Claims are subject to inspection and approval.

Returns

Returns require prior written authorization from Fenice Peak.

Unauthorized returns will not be accepted.

Approved products must:

• Be unused and in resalable condition

• Include original packaging

• Be returned within the approved return period

Non-Returnable Items

The following items are not eligible for return:

• OEM or ODM products

• Customized products

• Private label orders

• Bulk production orders manufactured to customer specifications

• Products damaged through misuse or improper handling

• Clearance or discontinued products

Warranty

Fenice Peak warrants that products are free from manufacturing defects under normal professional use.

The warranty does not cover:

• Normal wear and tear

• Accidental damage

• Improper sharpening or maintenance

• Corrosion caused by improper storage

• Damage resulting from unauthorized modification

Shipping Responsibility

Unless otherwise agreed:

• Customers are responsible for return shipping costs.

• Fenice Peak will cover shipping costs only when the return results from verified manufacturing defects or shipping errors.

Business Support

Our customer service team is committed to providing fast technical assistance and after-sales support for all authorized business partners.

For product support, warranty claims, or return authorization, please contact:

support@fenicepeak.co