Shipping Information
Shipping Information
Business Inquiries: support@fenicepeak.co
Shipping Information
At Fenice Peak, we provide reliable global shipping solutions for distributors, wholesalers, retailers, and OEM/ODM partners. Our logistics team works closely with trusted international carriers to ensure your orders are delivered safely and efficiently.
Order Processing
Production and order preparation times vary depending on the order type.
| Order Type | Processing Time |
|---|---|
| Standard In-stock Products | 3–7 Business Days |
| OEM / ODM Orders | According to Production Schedule |
| Customized Orders | Confirmed During Order Review |
Once your order is ready, you will receive a shipping confirmation with tracking information.
Shipping Methods
We offer multiple international shipping options, including:
- Express Courier (DHL, FedEx, UPS, TNT)
- Air Freight
- Sea Freight
- Railway Freight (available in selected regions)
- Customer-Appointed Freight Forwarders
The most suitable shipping method will be recommended based on your order quantity, destination, delivery schedule, and shipping cost.
Delivery Time
Estimated transit times are for reference only.
| Shipping Method | Estimated Transit Time |
|---|---|
| Express Courier | 3–7 Business Days |
| Air Freight | 7–15 Business Days |
| Sea Freight | 20–45 Business Days |
| Railway Freight | 18–35 Business Days |
Actual delivery times may vary depending on customs clearance, destination country, weather conditions, and local logistics providers.
Shipping Costs
Shipping charges are calculated based on:
- Destination country or region
- Order weight and dimensions
- Shipping method selected
- Incoterms (if applicable)
Shipping costs will be confirmed before order shipment.
Customs & Import Duties
International shipments may be subject to customs duties, import taxes, VAT, or other local fees.
Unless otherwise agreed in writing, these charges are the responsibility of the buyer.
Please consult your local customs authority for additional information.
Order Tracking
Once your shipment has been dispatched, we will provide a tracking number via email so you can monitor your shipment throughout the delivery process.
Damaged or Lost Shipments
Please inspect your shipment immediately upon arrival.
If any package is damaged, missing, or appears to have been tampered with, notify both the carrier and Fenice Peak within 7 calendar days of delivery.
Supporting photos and shipping documentation may be required to process claims.
International Business Support
Our logistics specialists are available to assist with:
- Shipping quotations
- Export documentation
- Commercial invoices
- Packing lists
- Certificate requests
- OEM/ODM shipment arrangements
- Customs documentation support
For shipping inquiries, please contact:
PROFESSIONAL SUPPORT
Need a precise answer?
Our team supports product selection, care, warranty and trade inquiries.