Privacy Policy

Privacy Policy

Contact Email: support@fenicepeak.co

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Privacy Policy

Fenice Peak respects the privacy of our distributors, retailers, wholesalers, OEM/ODM partners, and website visitors. This Privacy Policy explains how we collect, process, and safeguard business and personal information.

Information We Collect

Depending on your interaction with Fenice Peak, we may collect:

Business Information

• Company name
• Business address
• Tax or registration information (where applicable)
• Business contact details
• Purchase history
• Quotation and inquiry records

Personal Information

• Name
• Email address
• Telephone number
• Shipping and billing information

Technical Information

• IP address
• Browser type
• Device information
• Website usage analytics
• Cookie data

How We Use Your Information

We use collected information to:

• Process quotations and orders
• Manage OEM/ODM projects
• Provide technical support
• Improve our products and services
• Communicate regarding production schedules and shipments
• Comply with legal obligations
• Protect against fraud and unauthorized activity

Information Sharing

Your information may be shared only with trusted partners necessary for business operations, including:

• Logistics providers
• Payment service providers
• Manufacturing partners
• IT and cloud service providers

We never sell customer or partner information.

Confidentiality

Fenice Peak values long-term business partnerships.

Information related to OEM projects, product development, quotations, technical drawings, and business cooperation is treated as confidential and handled with appropriate security measures.

Cookies and Analytics

We use cookies and website analytics to:

• Improve website performance
• Understand visitor behavior
• Enhance user experience
• Support website security

Users may disable cookies through their browser settings.

International Data Transfers

As an international manufacturer, your information may be processed or stored in countries where we or our service providers operate. We take appropriate safeguards to ensure your information remains protected.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete eligible personal data
• Restrict certain processing activities
• Withdraw marketing consent

Contact Us

For questions regarding this Privacy Policy or data protection matters, please contact:

support@fenicepeak.co