Return & Refund Policy

Thank you for shopping with FENICE PEAK. We want you to be completely satisfied with your professional grooming tools.

1. Return Window

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

2. Non-Returnable Items

• Used or damaged-by-use scissors and shears.
• Items without original packaging.
• Products marked as final sale.

3. How to Start a Return

1. Email us at support@fenicepeak.co with your order number and reason for return.
2. We will provide a return authorization and return address within 1–2 business days.
3. Ship the item back using a trackable shipping method.

4. Return Shipping Costs

• Customer’s responsibility for returns due to change of mind, wrong size, or non-defective reasons.
• Our responsibility if the item is defective, damaged in transit, or incorrectly shipped.

5. Refunds

Refunds are issued to the original payment method within 7–12 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges for defective or incorrect items. Contact support@fenicepeak.co with photos and your order number.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email us within 7 days of delivery with photos. We will arrange a replacement or full refund.

8. Contact

Email: support@fenicepeak.co
Website: fenicepeak.co